Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown. The customers network and out-reach invariable become ambassadors of negative publicity for a company’s brand. Social media has given common man the power to act as a journalist and share real-time feeds of poor customer experiences. If organizations don’t act fast, it leaves them open to the dreaded trial by social media, invites competitors to exploit benefits and has...

I would like to appreciate your efforts which you put in to make BMC customer support application very successful use case for Ooredoo, it was my pleasure to be sponsoring this project and achieve a great success with your team at CyberMAK. CSM help us to manage and maintain our SLAs with customer and the, OLAs and ALAs between our internal teams thus help us to reduce the churn by and increase the FCR. It has given us a 360-degree view...

Realizing that the one pivotal factor to success is the customer itself has made CyberMAK negate the uncontrollable influences of the outside world which generally is the denominator for a customer’s reaction, by enabling proactive management of your customers through our Customer Support Application, thus bringing about the desired positive influences, loyalty and changes in your customer perceptions. This in turn brings about decreased churn, increased loyalty, heightens brand visibility and is conducive to the WOW factor. Enhanced Customer Experience...

Organizations today heavily invest in Service Quality Solutions with the realization that by not having Service Quality Applications there is a tremendous impact on the Customer and Business as follows: Inability to have a 360-degree visibility of Customer (Complaints, Service Requests, Issues, Suggestions) from various touch-points Lack of measurement of internal and external services to customers Lack of completeness of information, since the Service Quality Solutions integrate into various peripheral applications to summarize data and give it to the Agents or...

Automation Anywhere recently announced that CyberMAK Information Systems has been awarded as “Growth Partner of the Year – Telecom” as a part of their prestigious IMEA Partner Awards. CyberMAK is certified as an Automation Anywhere “Centre of Excellence” for Digital Strategy and Automation with a massive global team of RPA certified professionals. CyberMAK has deployed digital workers for numerous enterprises across diverse industries that have exponentially increased efficiencies for various business functions within organizations. Automation is key in the telecom...

Our world today is driven by diverse technologies with data being the end-game. But with legacy and newer systems in the mix, the need to extract data from various sources, correlate them and use them to drive advantages is key. With the fourth industrial revolution and the introduction of IoT, we have transformed into a smart generation. IoT is embraced and prevalent worldwide and is a trend that has brought about tremendous savings by giving users the ability to analyze...

Chatbots can help improve overall campaign performance by leaps and bounds, with one campaign achieving a 98% open rate and 12 times higher click-through rate. Hubspot What sets our bots platform apart See for yourself why enterprises around the world trust our platform to build conversational chatbots. Our Bots Platform is an end-to-end platform that was built, from the ground up, with the enterprise in mind and includes all the features media and entertainment companies need to build powerful and...

Cognitive AI spending among insurers is expected to rise to $1.4 billion by 2021 with a CAGR of 48% IDC How our chatbots can provide conversational coverage for your organization See for yourself how our bots can create engaging and differentiated customer experiences for your policyholders – turning everyday interactions into familiar, personalized and highly informative engagements that will have them coming back for more. Manage digital claims conversationally and quickly while eliminating avoidable delays and  frustration. Deliver personalized quotes...

CyberMAK Information Systems, a global leader in digital transformation, is pleased to announce partnership with Kore.ai, a globally recognized leading Conversational AI Platform. This partnership will help boost digital initiatives of clients by enabling human and machine interactions to be more conversational and effective. Through this partnership, CyberMAK along with Kore.ai will be providing an enterprise-grade, end-to-end conversational AI platform that can be deployed on-premises or on-cloud, enabling companies to rapidly and easily build and deploy advanced chatbots. Kore.ai offers an...

RPA Digital Workforce Telecom AUTOMATE TO IMPROVE GLOBAL CONNECTIVITY RPA Digital Workforce 5G is driving monumental change in the telecommunications industry. To achieve the next level of connectivity, communication service providers (CSP) must automate processes to improve operational efficiency, elevate field operations, and enhance customer experience across a multitude of offerings including voice and broadband. As competition expands from over-the-top (OTT) players and device manufacturers, telecom RPA Digital Workforceorganizations need to look at non-traditional approaches to save cost, drive revenue,...