I would like to appreciate your efforts which you put in to make BMC customer support application very successful use case for Ooredoo, it was my pleasure to be sponsoring this project and achieve a great success with your team at CyberMAK.
CSM help us to manage and maintain our SLAs with customer and the, OLAs and ALAs between our internal teams thus help us to reduce the churn by and increase the FCR. It has given us a 360-degree view making it meaningful and actionable for our customer service teams
Thank you for extending it to Tower Planning as well. We are looking forward to the next upgrade that includes mobility & CSM automation.
Ashraf Qunaibi
Director – ICT Architecture and business intelligence
Ooredoo Kuwait
Thank you, Team CyberMAK, for your constant levels of professionalism provided to Zain. Our recent financial results indicates our growing customer base, increased satisfaction and willingness of the customer to continually invest more in Zain.
One of the key reasons for this is the Customer Support Solution by CyberMAK that has brought about very strong brand value with our customers.
CSM today has become one of the core solutions within Zain, it is now a tier 1 application along with Billing , Charging , ERP systems and today has been extended to our retailers, distributors and shops.
We started off by using CSM for Customer Care, Call Center for Complaints, Service Request, Enquiries, and today we have expanded it to several use cases such as Device maintenance, Sales Refund Process, B2B, Wireless to Home, Site Management, Repeater Tracking System and many more. Business has been very happy with the solution and thus we only see these use cases expanding in months to come.
We appreciate CyberMAK’s continuous evolution of the application which has helped give us an edge with our subscribers and has created a very positive image in the Telecom industry.
Thank you for our partnership.
Suliman S AL Enizi
Service Operations Center Depart Manager – Network Engineering Division
Zain Kuwait
“CyberMAK was a new vendor for iBASIS to work with on a large updating/upgrading project with BMC’s ITSM. Their professionalism, knowledge and receptiveness to our ideas and process is invaluable. They delivered a quality product that has increased the effectiveness of our support teams and helped to impact the quality of service support we want to provide our customers.
CyberMAK has proven their talent and capabilities towards iBASIS.“
BRIDGET BROOKS
PROCESS TEAM LEAD
iBASIS
“It has been a pleasure to work with our partner CyberMAK. They have always supported us above and beyond their scope and have never let us down. It is also quite impressive how they carefully select their technology partners to bring the best value for their customers. We can always rely on CyberMAK to bring new innovations and ideas while maintaining their core obligations.“
Ashraf Qunaibi
Director – ICT Architecture and business intelligence
Ooredoo Kuwait
“From our initial onboarding till date, CyberMAK has always been there by our side to make sure we succeed. Our journey with CyberMAK has helped us gain immense knowledge and experience on the solutions and their advance features. The CyberMAK team members are extremely professional and have joined forces with us every time we needed them. From providing innovative ideas to handling incidents or simplifying our processes using Automation Anywhere’s RPA tools, they have consistently been there for us. Even during the pandemic (COVID-19) they we beside us to provide support at all times.
CyberMAK is a strategic partner to us and we can always count on them to deliver to the highest levels of quality. “
Samer M. Semhat
Operation support system and quality
Zain Kuwait
“A year ago, we made our decision to start our journey with Automation Anywhere RPA tool. We were lucky to contact CyberMAK to help us in our RPA project implementation. Their professionalism and active involvement in the project along with the hard work and dedication they showed in the project helped us complete it as per schedule during the tough times of COVID-19 pandemic.
Thank you CyberMAK for your great performance. It’s always a pleasure to work with you.”
Duha Shubair
Manager – Technology and Digital Transformation
Ali Abdulwahab Al Mutawa
“BMC’s global partner CyberMAK, has helped Ahli United Bank immensely in streamlining our End of Day (EOD) processes, which involved multiple core systems by implementing BMC Control-M. It has not only simplified the processes but has made the staff more productive.”
Anil Prabhu
Head – IT Operations & Technical Support
Ahli United Bank
“We have found CyberMAK to be very professional and responsive to our needs. They go above and beyond in addressing our growing request on BMC ITSM and Discovery. Even during the COVID-19 pandemic, their support and attentiveness never diminished.
A great partner to work with indeed.”
Nasser AlQadeeri
Senior Analyst Information Security
Kuwait Petroleum Corporation
“CyberMAK’s contributions were pivotal in establishing an IT Capacity Planning process within KOC. They have an excellent team of technical resources who assisted us through the implementation and customization of a comprehensive BMC Capacity Planning Tool and an Asset Discovery Tool. The reports from these solutions are extensively being used by operational teams within the IT organization for the optimization of IT resource utilization and a better visibility into the IT estate.
We look forward to doing business with CyberMAK in the future too and will also recommend to our associate organizations.”
Mohammad Al-Sarraf
TPL Senior Specialist I (IT)
Kuwait Oil Company
“Over the past year CyberMAK has been involved with ParkPlace. The involvement consisted of different components all of which were to enhance or add features to our ParkView product. Working with CyberMAK was simple and they met the agility that we require. I consider those interactions as if CyberMAK was an extension of our team.
With many different tasks required for ParkPlace’s projects. CyberMAK was able to assist timely and very accommodating. Our projects would span across a few different business units and ultimately CyberMAK would work consistently with each.
Consistency and dependability are strong characteristics within CyberMAK.”
Chris Carreiro
CTO – ParkView
Park Place Technologies
“2019 was a very important year for the ‘productization’ of our ParkView platform and we would not have been able to accomplish what we achieved without our partnership with CyberMAK. CyberMAK was able to help us clarify our needs and develop comprehensive statements of work to accomplish our goals. Their work was efficient and timely. We met or exceeded everyone on our delivery dates.
Going forward CyberMAK will continue to play an integral role on our team, by delivering a comprehensive, on-site, hands-on training program.”
John Rooney
VP Managed Services
Park Place Technologies