Thank you, Team CyberMAK, for your constant levels of professionalism provided to Zain. Our recent financial results indicates our growing customer base, increased satisfaction and willingness of the customer to continually invest more in Zain.
One of the key reasons for this is the Customer Support Solution by CyberMAK that has brought about very strong brand value with our customers.
CSM today has become one of the core solutions within Zain, it is now a tier 1 application along with Billing , Charging , ERP systems and today has been extended to our retailers, distributors and shops.
We started off by using CSM for Customer Care, Call Center for Complaints, Service Request, Enquiries, and today we have expanded it to several use cases such as Device maintenance, Sales Refund Process, B2B, Wireless to Home, Site Management, Repeater Tracking System and many more. Business has been very happy with the solution and thus we only see these use cases expanding in months to come.
We appreciate CyberMAK’s continuous evolution of the application which has helped give us an edge with our subscribers and has created a very positive image in the Telecom industry.
Thank you for our partnership.Suliman S AL Enizi
Service Operations Center Depart Manager – Network Engineering Division