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BMC Helix for Customer Service Management

Thank you for your interest in BMC Helix for CSM. Please click the appropriate option from the list below to indicate your preferred course of action. Request a demo Request a quick call Request for marketing collateral Get in touch now to find out how we transform Customer Service Management!
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BMC Helix Discovery

Model all your asset dependencies in minutes  No matter what solutions you use, you need a single trusted source of information to proactively manage IT spend. See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud Empower security operations to perform essential prevention and detection Start mapping from any piece of information—multi-cloud, software, hardware, network, storage Reduce service outages with predictable change and configuration management
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BMC Helix Platform

Your collaborative, cloud-based application development environment Multi-cloud ready: Extend, integrate, and customize workflow-based apps Cognitive micro-service framework: Add AI service capabilities to your apps Integration service: Connect newly created apps to third-party services and core systems No-code application tailoring: Business analysts can easily modify applications using drag-and-drop design tools Rapid application assembly: Reusable code components can be used by both developers and business analysts to generate consistent design patterns Rich integrations: REST APIs can be reused in any custom application for a variety of use cases
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BMC Helix Chatbot

Deliver fast and accurate responses to users Consumer-like experience: BMC Helix Chatbot is tailored to platforms and devices employees are already using Channel of choice: Leverage BMC Helix Chatbot to communicate with familiar tools like Skype for Business–Office 365, Slack, SMS, and web Cognitive search: Search across unstructured and structured data and also across multiple knowledge bases Line of business (LOB) support: Use with each LOB to enable multiple, specialized chatbots tailored to the needs of the organization (HR, Facilities,...
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Everything you need to deliver predictive, industry-leading IT Service Management
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On-Demand Webinars

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Explore upcoming and on-demand webinars
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Cognitive Service Management

Bringing the intelligent enterprise to life As AI and automation become foundational to service management, IT organizations must evolve to meet new expectations for service delivery. The next stage of the service management journey embraces and integrates cognitive technologies to create a new intelligent enterprise with BMC Helix. Deliver intelligent omni-channel experiences Transform the agent experience with cognitive IT Accelerate innovation through intelligent applications
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BMC Digital Workplace

Modern self-service for the digital workplace BMC Helix Digital Workplace: Intuitive omni-channel conversational experiences for users beyond web to Slackbot, Chatbot, SMS, and Skype Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog Drag-and-drop homepage design: Support customer-friendly user experiences with a highly configurable, modular design Workflow and...
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