Modern self-service for the digital workplace
- BMC Helix Digital Workplace: Intuitive omni-channel conversational experiences for users beyond web to Slackbot, Chatbot, SMS, and Skype
- Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
- Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
- Drag-and-drop homepage design: Support customer-friendly user experiences with a highly configurable, modular design
- Workflow and automation: Decrease level-one ticket costs by deflecting routine help desk calls
- Powerful connectors: Easily integrate leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more
Four ways to improve business agility and employee productivity
Omni-channel Experience
Embed cognitive capabilities to revolutionize your employee experience
Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.
- Intelligent: Seamless transition between live support agent and chatbot with multiple language support
- Conversational: Chatbot understands your queries in natural language
- Omni-channel experience: Mobile, Slack, Skype for Business, and SMS
Single Pane of Glass
Make full use of collaborative and intelligent systems to achieve new levels of agility, productivity, and efficiency
An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise. At the same time the business can manage, control, and audit service requests from a single pane of glass.
- Fewer calls to IT and other help desks like HR
- Deliver same level of service across the enterprise
- Accessible across devices from mobile to PC
Unified Service Catalog
One-stop-shop for all the products and services employees need to do their work
With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Selecting services across the organization has never been easier with departments like IT, HR, and Procurement defining and managing requests and services in one place.
- Reduce routine requests to the service desk as employees shop for themselves
- Eliminate catalog sprawl by consolidating portals on a unified platform
- Reduce shadow IT by providing employees with the latest productivity tools
- Track usage, performance, and costs
Scaling Service Delivery Beyond IT
BMC Helix Digital Workplace provides diverse types of services to employees in a way that is scalable, managed, and automated
Organizations can create sub-catalogs to scale service delivery via bundles, banners, and virtual marketplaces for every line of business
- Bundle services from various internal service providers into a single request
- Improve cross-functional processes and activities
- Easily track service requests for all lines of business
- Omni-channel Experience
- Single Pane of Glass
- Unified Service Catalog
- Scaling Service Delivery Beyond IT
Omni-channel Experience
Embed cognitive capabilities to revolutionize your employee experience
Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.
- Intelligent: Seamless transition between live support agent and chatbot with multiple language support
- Conversational: Chatbot understands your queries in natural language
- Omni-channel experience: Mobile, Slack, Skype for Business, and SMS
Single Pane of Glass
Make full use of collaborative and intelligent systems to achieve new levels of agility, productivity, and efficiency
An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise. At the same time the business can manage, control, and audit service requests from a single pane of glass.
- Fewer calls to IT and other help desks like HR
- Deliver same level of service across the enterprise
- Accessible across devices from mobile to PC
Unified Service Catalog
One-stop-shop for all the products and services employees need to do their work
With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Selecting services across the organization has never been easier with departments like IT, HR, and Procurement defining and managing requests and services in one place.
- Reduce routine requests to the service desk as employees shop for themselves
- Eliminate catalog sprawl by consolidating portals on a unified platform
- Reduce shadow IT by providing employees with the latest productivity tools
- Track usage, performance, and costs
Scaling Service Delivery Beyond IT
BMC Helix Digital Workplace provides diverse types of services to employees in a way that is scalable, managed, and automated
Organizations can create sub-catalogs to scale service delivery via bundles, banners, and virtual marketplaces for every line of business
- Bundle services from various internal service providers into a single request
- Improve cross-functional processes and activities
- Easily track service requests for all lines of business
