Keeping track of each user’s assets is a time-consuming and enormous challenge for any organization. Employees frequently make, modify and cancel requests, lack required management approval, or reject new or replacement devices due to personal preferences. To further complicate this, IT help desks often use standalone tools – or outdated spreadsheets – to track their assets, making information hard to find and often unreliable. Our chatbots can help your IT department stay up-to-date with new requests, or changes to existing requests, by delivering helpful and actionable alerts. Your staff can even use our bots to quickly and easily check inventory levels and fulfill asset requests.

Common requests and recurring issues consume a huge amount of IT help desk bandwidth. Recent research indicates that almost 20% of calls consist of these requests and that each call can cost companies up to $20. Our chatbots seamlessly integrate with front-end systems and legacy ITSM tools like ServiceNow, Freshdesk or JIRA. This allows your employees to quickly and easily self-service minor issues – like password reset requests – without tying up phone lines, submitting tickets, or opening a live chat. This frees up your service desk staff to focus on more important tasks.

IT help desk staff are often inundated with phones calls, emails, and messages about outages and other similar issues. As a result, your team is constantly interrupted, reducing their overall productivity. ITSM built on the Kore.ai platform provide help desk staff with instant access to their monitoring systems and IoT devices, allowing them to better track outages, quickly populate outage reports, and manually or automatically alert the affected parties.

IT help desks often lack immediate access to the information they need to identify technical issues and to effectively resolve them. Our chatbots can be used to answer both tech support and end-user questions by integrating seamlessly with your Knowledge Bases – regardless of format – including information contained within FAQs, websites, and wikis. Our platform can also help IT service desks identify trends and address underlying causes by providing comprehensive bot and user analytics – allowing you to prevent future incidents, do less work, and increase user satisfaction.

Users expect their technical issues to be resolved quickly and accurately. Your IT staff, however, loses an enormous amount of time manually investigating and resolving the same issue again and again. Plus, they often have to delay resolving these requests so they can focus on higher priority business projects, increasing employee frustration and lowering productivity. Our chatbots empower users to complete simple tasks without the need for live support – ensuring they get the help they need when they need it, resolving most routine and low-value tickets, and reducing overall help desk costs.