One of the most important functions HR is responsible for is to help make the employee experience as seamless and rewarding as possible. Manually processing employee scheduling requests and filling shifts when unplanned absences occur, however, is often a time-consuming challenge. After all, the more time management spends on these administrative tasks, the less time they can devote to scaling people and profits. Employees also commonly report that they hate having to manually log into HR systems, or having to send multiple emails to managers and HR team members to request leave. Our chatbots allow employees to quickly and easily request leave via text or voice. Our bots also allow you to automate routine administrative tasks by linking systems of record, so that both your back-end HR system and scheduling software are updated when vacation or sick time requests are submitted and approved. This frees up your HR team to focus on other important functions, like professional development and employee appreciation.

Hearing the same questions over and over again can be frustrating, but it’s important that employees feel like they are being heard and that their HR team cares enough about them to take the time to address their questions and concerns. This, however, is a time-consuming and repetitive process that saps HR productivity and can reduce employee morale and loyalty. Our HR chatbots, however, can be used to answer common questions by pulling the relevant information from existing knowledge bases, such as employee handbooks or internal portals, and from past training. Our platform provides comprehensive bot and user analytics, including records of past conversations, allowing you to quickly and easily identify new questions, topics, or concerns that should be addressed on an individual, departmental, or company level. They also provide employees with personalized, bias-free, and engaging interactions that increase satisfaction and improve productivity.

Smart organizations recognize the value of employee satisfaction and engagement. Happy employees are proven to be more productive and loyal, helping to boost the bottom line. Collecting, analyzing, and acting on employee feedback and surveys is key to keeping employees happy. Workplace surveys are largely meaningless – even demoralizing – if companies don’t act on the results. Our HR chatbots can automate the collection of employee feedback by asking short, simple questions over a period of days or weeks instead of using forms, emails, or in-person meetings. Our bots can help automate manual, potentially biased processes and can help collect important employee data. They can then present that data to your management team for more informed decision making about processes or policies. Plus, every interaction can be securely captured and sent by our platform to your preferred system of record for future auditing and data-retrieval purposes.

Effective communication is critical for HR teams and leaders. It’s vital that HR is in sync with the organization’s leadership and its workforce to effectively support internal and external customer service, properly manage change within the organization, and build trust between departments. Ineffective communication, on the other hand, often leads to employee frustration and churn. In fact, a recent poll from the National Post shows that nearly 87% of workers felt their leaders and HR managers were poor communicators. Chatbots can be used to provide employees with a direct, impartial, effective, and easily accessible method of getting support, receiving important information, and giving feedback.

A recent study suggests that more than 58% of HR leaders believe that the traditional employee review process is outdated and ineffective. Chatbots can improve this process by allowing for the instant exchange of feedback and performance insights between employees and management. Our bots can also automatically collect performance data from systems of record, such as the number of tickets solved or the number of deals closed in a month, and share that information with all relevant parties on-demand or on a set schedule, making it faster and easier than ever to conduct fact-based performance reviews.