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Intelligent HR: Chatbots Power the Future of Work

87% of CEOs are looking to modernize their HR department using AI bots.

Forrester Research

How our chatbots simplify HR processes and improve productivity

See for yourself how our bots can simplify and improve the HR experience for both your employees and management team.

  • Provide high quality support, increase employee satisfaction, and reduce churn with HR bots that turn repetitive requests, questions, and updates into engaging natural interactions via voice and text.
  • Eliminate frustrating back-and-forth exchanges, long wait times, and complicated admin tasks. Our bots help employees quickly and easily submit and track HR requests anytime, anywhere.
  • Empower employees to seamlessly converse across popular communication channels and legacy enterprise systems. This allows you to modernize your department and get the most out of existing HR infrastructure investments.

How our bots can improve HR processes and operations

Hiring and onboarding

Finding and hiring the right candidate for the right job is a challenge for every HR department. Our chatbots can help simplify the screening process by gathering needed details from candidates, and automatically submitting the information to your back-end system or third-party to perform background checks. In addition, our bots can make the onboarding process more streamlined, functional, and engaging by helping employees complete new hire tasks, answering common questions, and reducing the number of unnecessary, time-consuming steps. Chatbots built on our platform can also be used to interact directly with candidates.They can ask qualifying questions, get information related to the position or company, and schedule phone, online, and in-person interviews with a human rep or manager. This has the added bonus of eliminating bias from the initial screening portion of the typical recruitment and hiring process.

Employee scheduling

One of the most important functions HR is responsible for is to help make the employee experience as seamless and rewarding as possible. Manually processing employee scheduling requests and filling shifts when unplanned absences occur, however, is often a time-consuming challenge. After all, the more time management spends on these administrative tasks, the less time they can devote to scaling people and profits. Employees also commonly report that they hate having to manually log into HR systems, or having to send multiple emails to managers and HR team members to request leave. Our chatbots allow employees to quickly and easily request leave via text or voice. Our bots also allow you to automate routine administrative tasks by linking systems of record, so that both your back-end HR system and scheduling software are updated when vacation or sick time requests are submitted and approved. This frees up your HR team to focus on other important functions, like professional development and employee appreciation.

Common questions

Hearing the same questions over and over again can be frustrating, but it’s important that employees feel like they are being heard and that their HR team cares enough about them to take the time to address their questions and concerns. This, however, is a time-consuming and repetitive process that saps HR productivity and can reduce employee morale and loyalty. Our HR chatbots, however, can be used to answer common questions by pulling the relevant information from existing knowledge bases, such as employee handbooks or internal portals, and from past training. Our platform provides comprehensive bot and user analytics, including records of past conversations, allowing you to quickly and easily identify new questions, topics, or concerns that should be addressed on an individual, departmental, or company level. They also provide employees with personalized, bias-free, and engaging interactions that increase satisfaction and improve productivity.

Employee satisfaction surveys

Smart organizations recognize the value of employee satisfaction and engagement. Happy employees are proven to be more productive and loyal, helping to boost the bottom line. Collecting, analyzing, and acting on employee feedback and surveys is key to keeping employees happy. Workplace surveys are largely meaningless – even demoralizing – if companies don’t act on the results. Our HR chatbots can automate the collection of employee feedback by asking short, simple questions over a period of days or weeks instead of using forms, emails, or in-person meetings. Our bots can help automate manual, potentially biased processes and can help collect important employee data. They can then present that data to your management team for more informed decision making about processes or policies. Plus, every interaction can be securely captured and sent by our platform to your preferred system of record for future auditing and data-retrieval purposes.

Internal corporate communications

Effective communication is critical for HR teams and leaders. It’s vital that HR is in sync with the organization’s leadership and its workforce to effectively support internal and external customer service, properly manage change within the organization, and build trust between departments. Ineffective communication, on the other hand, often leads to employee frustration and churn. In fact, a recent poll from the National Post shows that nearly 87% of workers felt their leaders and HR managers were poor communicators. Chatbots can be used to provide employees with a direct, impartial, effective, and easily accessible method of getting support, receiving important information, and giving feedback.

Annual reviews and assessments

A recent study suggests that more than 58% of HR leaders believe that the traditional employee review process is outdated and ineffective. Chatbots can improve this process by allowing for the instant exchange of feedback and performance insights between employees and management. Our bots can also automatically collect performance data from systems of record, such as the number of tickets solved or the number of deals closed in a month, and share that information with all relevant parties on-demand or on a set schedule, making it faster and easier than ever to conduct fact-based performance reviews.

  • Hiring and onboarding
  • Employee scheduling
  • Common questions
  • Employee satisfaction surveys
  • Internal corporate communications
  • Annual reviews and assessments

Hiring and onboarding

Finding and hiring the right candidate for the right job is a challenge for every HR department. Our chatbots can help simplify the screening process by gathering needed details from candidates, and automatically submitting the information to your back-end system or third-party to perform background checks. In addition, our bots can make the onboarding process more streamlined, functional, and engaging by helping employees complete new hire tasks, answering common questions, and reducing the number of unnecessary, time-consuming steps. Chatbots built on our platform can also be used to interact directly with candidates.They can ask qualifying questions, get information related to the position or company, and schedule phone, online, and in-person interviews with a human rep or manager. This has the added bonus of eliminating bias from the initial screening portion of the typical recruitment and hiring process.

Employee scheduling

One of the most important functions HR is responsible for is to help make the employee experience as seamless and rewarding as possible. Manually processing employee scheduling requests and filling shifts when unplanned absences occur, however, is often a time-consuming challenge. After all, the more time management spends on these administrative tasks, the less time they can devote to scaling people and profits. Employees also commonly report that they hate having to manually log into HR systems, or having to send multiple emails to managers and HR team members to request leave. Our chatbots allow employees to quickly and easily request leave via text or voice. Our bots also allow you to automate routine administrative tasks by linking systems of record, so that both your back-end HR system and scheduling software are updated when vacation or sick time requests are submitted and approved. This frees up your HR team to focus on other important functions, like professional development and employee appreciation.

Common questions

Hearing the same questions over and over again can be frustrating, but it’s important that employees feel like they are being heard and that their HR team cares enough about them to take the time to address their questions and concerns. This, however, is a time-consuming and repetitive process that saps HR productivity and can reduce employee morale and loyalty. Our HR chatbots, however, can be used to answer common questions by pulling the relevant information from existing knowledge bases, such as employee handbooks or internal portals, and from past training. Our platform provides comprehensive bot and user analytics, including records of past conversations, allowing you to quickly and easily identify new questions, topics, or concerns that should be addressed on an individual, departmental, or company level. They also provide employees with personalized, bias-free, and engaging interactions that increase satisfaction and improve productivity.

Employee satisfaction surveys

Smart organizations recognize the value of employee satisfaction and engagement. Happy employees are proven to be more productive and loyal, helping to boost the bottom line. Collecting, analyzing, and acting on employee feedback and surveys is key to keeping employees happy. Workplace surveys are largely meaningless – even demoralizing – if companies don’t act on the results. Our HR chatbots can automate the collection of employee feedback by asking short, simple questions over a period of days or weeks instead of using forms, emails, or in-person meetings. Our bots can help automate manual, potentially biased processes and can help collect important employee data. They can then present that data to your management team for more informed decision making about processes or policies. Plus, every interaction can be securely captured and sent by our platform to your preferred system of record for future auditing and data-retrieval purposes.

Internal corporate communications

Effective communication is critical for HR teams and leaders. It’s vital that HR is in sync with the organization’s leadership and its workforce to effectively support internal and external customer service, properly manage change within the organization, and build trust between departments. Ineffective communication, on the other hand, often leads to employee frustration and churn. In fact, a recent poll from the National Post shows that nearly 87% of workers felt their leaders and HR managers were poor communicators. Chatbots can be used to provide employees with a direct, impartial, effective, and easily accessible method of getting support, receiving important information, and giving feedback.

Annual reviews and assessments

A recent study suggests that more than 58% of HR leaders believe that the traditional employee review process is outdated and ineffective. Chatbots can improve this process by allowing for the instant exchange of feedback and performance insights between employees and management. Our bots can also automatically collect performance data from systems of record, such as the number of tickets solved or the number of deals closed in a month, and share that information with all relevant parties on-demand or on a set schedule, making it faster and easier than ever to conduct fact-based performance reviews.

How AI-powered bots can help transform your HR department from a cost center to a profit center

reduction in time spent responding to common HR questions.

in increased profits per employee, per year by increasing employee engagement investments, such as chatbots, by 10%

of redundant HR processes can be effectively automated with chatbots.

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