Annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion globally by 2022, up from an estimated $2.8 million in 2017.
Juniper Research
How our chatbots can help healthcare providers and patients
See for yourself how our bots can enhance digital healthcare experiences by turning the one-size-fits-all interactions patients are used to into conversational and personalized engagements. Our bots provide convenient, secure access to support beyond business hours and offer patients more control over their health and wellness.
- Our healthcare bots help patients access care more quickly and easily by connecting them directly to the right person or provider via EMR-to-patient portal connectivity.
- Bots can provide healthcare professionals with appointment details and help them update patient records. They can also help patients easily request prescription refills and pay bills while providing helpful, actionable alerts such as appointment reminders.
- Bots can deliver lab, test, and procedure outcomes and recommend next steps.
- Chatbots built on our platform can offer patient support across all channels, including text, email, mobile app, phone, and website.
How our bots can improve access to care and relieve clinician burdens
Automated patient outreach
Bots built on the Kore.ai platform can save hospitals potentially millions of dollar each year in labor and other costs. For example, a single missed appointment can cost healthcare providers an average of $200. Our chatbots can provide smart appointment bookings and reminders. This helps your organization by analyzing patient behaviour and history to predict no-shows before they happen. Kore.ai bots can even be used to automate routine tasks such as providing and confirming referrals, performing patient satisfaction surveys, helping customers book appointments and follow-ups, and paying bills. Chatbots can also be used to verify important information such as insurance coverage and current symptoms.
Prescription drug information
The average patient spends a significant amount of time online researching the medication they’ve been prescribed. Chatbots built on the Kore.ai platform are used by pharmacies across the world to answer common medication questions such as composition, drug interactions, recommended dosages, side-effects, differences between generic and name-brand, and more. They can even be used as an inexpensive and unique networking tool for both pharmacies and manufacturers on websites, apps, and other digital channels.
Medical equipment support
Not all questions are related to symptoms or drug interactions. Patients often need information related to the medical equipment they need to get healthy. For example, they often need to know where to get their wheelchair serviced, or where to source new oxygen cylinders from. Hospitals and clinics can learn from the questions patients ask bots so that they can start to provide that information at the point-of-care, instead of forcing patients to search for the information later.
Patient engagement and lead generation
Hospitals and clinics can use chatbots to increase brand awareness by engaging customers in the digital channels they frequent most. Chatbots can be used, for example, to provide symptom questionnaires to prospective patients. The bot could then deliver personalized information to the prospect based on their response while inviting the individual to come in for treatment or a general checkup. Educating prospects, generating new leads, and setting up appointments could thus occur within the same conversation.
Billing and registration
Hospitals and clinics can use our platform to integrate with backend billing, inventory, and insurance claims management systems. This integration allows healthcare providers to quickly and easily generate invoices for payments and allows patients to more easily interact with your billing department. Health insurance providers, likewise, deploy our bots to answer common questions related to coverage, claims, and procedures – freeing up agents to focus on more difficult cases and more productive work.
Patient reminders
Patient compliance and medication adherence is an ongoing struggle for healthcare providers. Our healthcare bots can send patients reminders when they need to take their medication or perform exercises, such as in the case of physical therapy. Our bots can also be used to send patients reminders that their prescription needs to be refilled, that they are due for a routine checkup, and for other health-related issues.
- Automated patient outreach
- Prescription drug information
- Medical equipment support
- Patient engagement and lead generation
- Billing and registration
- Patient reminders
Automated patient outreach
Bots built on the Kore.ai platform can save hospitals potentially millions of dollar each year in labor and other costs. For example, a single missed appointment can cost healthcare providers an average of $200. Our chatbots can provide smart appointment bookings and reminders. This helps your organization by analyzing patient behaviour and history to predict no-shows before they happen. Kore.ai bots can even be used to automate routine tasks such as providing and confirming referrals, performing patient satisfaction surveys, helping customers book appointments and follow-ups, and paying bills. Chatbots can also be used to verify important information such as insurance coverage and current symptoms.
Prescription drug information
The average patient spends a significant amount of time online researching the medication they’ve been prescribed. Chatbots built on the Kore.ai platform are used by pharmacies across the world to answer common medication questions such as composition, drug interactions, recommended dosages, side-effects, differences between generic and name-brand, and more. They can even be used as an inexpensive and unique networking tool for both pharmacies and manufacturers on websites, apps, and other digital channels.
Medical equipment support
Not all questions are related to symptoms or drug interactions. Patients often need information related to the medical equipment they need to get healthy. For example, they often need to know where to get their wheelchair serviced, or where to source new oxygen cylinders from. Hospitals and clinics can learn from the questions patients ask bots so that they can start to provide that information at the point-of-care, instead of forcing patients to search for the information later.
Patient engagement and lead generation
Hospitals and clinics can use chatbots to increase brand awareness by engaging customers in the digital channels they frequent most. Chatbots can be used, for example, to provide symptom questionnaires to prospective patients. The bot could then deliver personalized information to the prospect based on their response while inviting the individual to come in for treatment or a general checkup. Educating prospects, generating new leads, and setting up appointments could thus occur within the same conversation.
Billing and registration
Hospitals and clinics can use our platform to integrate with backend billing, inventory, and insurance claims management systems. This integration allows healthcare providers to quickly and easily generate invoices for payments and allows patients to more easily interact with your billing department. Health insurance providers, likewise, deploy our bots to answer common questions related to coverage, claims, and procedures – freeing up agents to focus on more difficult cases and more productive work.
Patient reminders
Patient compliance and medication adherence is an ongoing struggle for healthcare providers. Our healthcare bots can send patients reminders when they need to take their medication or perform exercises, such as in the case of physical therapy. Our bots can also be used to send patients reminders that their prescription needs to be refilled, that they are due for a routine checkup, and for other health-related issues.
How chatbots drive cost savings and positively impact healthcare efficiency
of U.S. hospitals will use AI and chatbots to save lives and improve their quality of care by 2025. – Frost & Sullivan
reduction in cost of treatment and 30-40% improvement in outcomes can be achieved through AI-driven bots in hospitals. – Frost & Sullivan
in annual savings can be achieved for the U.S. healthcare economy by 2026 with the implementation of chatbots. – Accenture
