By 2021, more than 50% of enterprises will spend more per year on bots and chatbot creation than traditional mobile app development
Gartner
How our chatbots can empower your bank
See for yourself how our bots can create personalized and engaging banking experiences for your customers by serving multiple functions – from personal banker to customer service rep and everything in between.
- Bots can act as a personal banker by helping customers transfer funds, add beneficiaries, and perform other common tasks.
- The same bot can then act as a wealth advisor by helping customers understand their spending habits and by providing one-on-one, personalized guidance and advice.
- The same bot can even perform the role of a call center agent by helping answer customer inquiries and by helping banks sell everything from credit cards to insurance policies.
How our chatbots can streamline banking operations and drive digital adoption
24/7 customer support
Bank employees often hear the same questions over and over again from customers. This ties up their time and reduces overall productivity. Our chatbots can automate repetitive questions, freeing up employees to focus on more complex tasks. Bots built with us can also access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.
Fraud detection
With the continued rise of cyber crime, ATM hacks, and fraud, banks can’t afford to compromise on security and must be vigilant 24/7. Banks can use our chatbots to more effectively monitor transactions for fraudulent activity and to notify customers when suspicious activity occurs. Plus, our bots can even provide helpful tips on steps to take to avoid fraud in the future.
Customer feedback
Accepting customers’ feedback, analyzing them scientifically and providing superior customer experience is at the core of any banking service today our chatbots enable banks to automate the collection of customer feedback and makes it easier for your staff to review the data. Chatbots also can provide personalized plans and offers to customers by using this data. Our bots can even help streamline internal operations by improving employee-to-employee communication, by gathering insights from different branches, and by helping management uncover new ideas and strategies to increase productivity and reduce employee churn.
Financial advice
Conversational agents developed on our platform help customers keep track of their money with balance notifications and bill reminders. Our bots can help users keep their finances under control by offering budget planning tips and other suggestions on how to save money by analyzing card transactions.
Personalized marketing
To stay competitive in the digital age, it’s crucial for banks to offer new products and services to its customers. It’s difficult, however, to reach the right customer at the right time and to personalize these products for individual consumers. Kore.ai bots are already being used by leading banks to deliver personalized offers to customers based on their profile data and important life events. Bots can even be used to promote highly-targeted products and services to customers at the exact right time through their preferred channels, which can greatly increases conversion rates.
Customer self-service
Our banking bots can help onboard new customers by assisting them during the new user registration, authentication and account registration process. Our bots can also turn everyday activities like finding the nearest branch or ATM, making payments, checking account balances, learning about credit cards or interest rates, performing mutual fund and equity transactions, and transferring money between accounts into simple voice or text exchanges.
- 24/7 customer support
- Fraud detection
- Customer feedback
- Financial advice
- Personalized marketing
- Customer self-service
24/7 customer support
Bank employees often hear the same questions over and over again from customers. This ties up their time and reduces overall productivity. Our chatbots can automate repetitive questions, freeing up employees to focus on more complex tasks. Bots built with us can also access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.
Fraud detection
With the continued rise of cyber crime, ATM hacks, and fraud, banks can’t afford to compromise on security and must be vigilant 24/7. Banks can use our chatbots to more effectively monitor transactions for fraudulent activity and to notify customers when suspicious activity occurs. Plus, our bots can even provide helpful tips on steps to take to avoid fraud in the future.
Customer feedback
Accepting customers’ feedback, analyzing them scientifically and providing superior customer experience is at the core of any banking service today our chatbots enable banks to automate the collection of customer feedback and makes it easier for your staff to review the data. Chatbots also can provide personalized plans and offers to customers by using this data. Our bots can even help streamline internal operations by improving employee-to-employee communication, by gathering insights from different branches, and by helping management uncover new ideas and strategies to increase productivity and reduce employee churn.
Financial advice
Conversational agents developed on our platform help customers keep track of their money with balance notifications and bill reminders. Our bots can help users keep their finances under control by offering budget planning tips and other suggestions on how to save money by analyzing card transactions.
Personalized marketing
To stay competitive in the digital age, it’s crucial for banks to offer new products and services to its customers. It’s difficult, however, to reach the right customer at the right time and to personalize these products for individual consumers. Kore.ai bots are already being used by leading banks to deliver personalized offers to customers based on their profile data and important life events. Bots can even be used to promote highly-targeted products and services to customers at the exact right time through their preferred channels, which can greatly increases conversion rates.
Customer self-service
Our banking bots can help onboard new customers by assisting them during the new user registration, authentication and account registration process. Our bots can also turn everyday activities like finding the nearest branch or ATM, making payments, checking account balances, learning about credit cards or interest rates, performing mutual fund and equity transactions, and transferring money between accounts into simple voice or text exchanges.
How chatbots are transforming digital banking and delivering next generation intelligent customer experiences
of interactions in banks will be automated by 2022 using chatbots
of consumers will use chatbots when interacting with their bank by 2020
of consumers are interested in chatbots for their instantaneity
