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The CyberMAK Formula to Success: Social Listening + Bots = The Ultimate Customer Experience

Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown. The customers network and out-reach invariable become ambassadors of negative publicity for a company’s brand. Social media has given common man the power to act as a journalist and share real-time feeds of poor customer experiences. If organizations don’t act fast, it leaves them open to the dreaded trial by social media, invites competitors to exploit benefits and has...
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Conversational AI Journey

Preparing for the Conversational AI Journey Build internal partnerships Effective coordination is key. The business side should focus on leveraging competitive advantage while keeping an eye on time and budget constraints. The IT side should focus on finding the right platform and overcoming integration and compliance challenges. Assess current capabilities Profile existing and past use of language technologies. Inventory relevant knowledge bases and data sources. Assess internal resources, such as language experts and analysts, to determine if you require outside...
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RPA BY INDUSTRY

RPA Digital Workforce Telecom AUTOMATE TO IMPROVE GLOBAL CONNECTIVITY RPA Digital Workforce 5G is driving monumental change in the telecommunications industry. To achieve the next level of connectivity, communication service providers (CSP) must automate processes to improve operational efficiency, elevate field operations, and enhance customer experience across a multitude of offerings including voice and broadband. As competition expands from over-the-top (OTT) players and device manufacturers, telecom RPA Digital Workforceorganizations need to look at non-traditional approaches to save cost, drive revenue,...
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Agile Global Systems Integrator CyberMAK Information Systems establishes partnership with Snow Software

CyberMAK Information Systems today announced a new partnership with Snow Software, the global leader in technology intelligence solutions. This partnership will empower organizations to more efficiently and effectively manage their IT ecosystem by optimizing their enterprise software program expenses, potentially saving millions.  Through this strategic partnership, CyberMAK and Snow will equip organizations with the best solutions to automate, streamline and expedite the management of software assets. With complete visibility of all the on-premises and cloud software license usage, this partnership...
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Digital Business Automation

Automate the 3 key areas that drive digital business transformation: Automation Solutions for Infrastructure Manage workflows for multi-cloud and software-defined infrastructures transitioning to multi-cloud, software-defined and containerized resources require new and more adaptive automation capabilities. Accelerate delivery of digital business services with simple, unified batch workload management Automate and manage workloads from a single point of control Enable business users to perform basic tasks in real time, improving productivity Extend workflow automation to public, private, and hybrid cloud environments Eliminate...
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SUCCESSFUL SOFTWARE AUDIT DEFENSE

As sure as there is software, there will be audits. With more than 70%* of organizations reporting one or more software vendor audit in the past year, you know the auditors will be at your door imminently, if they’re not there already. SO HOW DOES SOFTWARE ASSET MANAGEMENT HELP YOU OUTSMART THE LICENSE AUDITORS? Effective management of your software installs, usage, licenses and entitlements can not only improve your audit negotiation tactics but ensure continuous compliance. You need a single source of truth for your software estate, and complete...
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Snow License Manager

It’s a management hub that provides a unified view of all your software, cloud and hardware assets, license entitlements and application usage metrics. With all your vendors in one place, it’s much easier to manage the lifecycle of all applications, regardless of where they’re used. And built-in automation enables dynamic calculation of your organization’s effective licensing position, so you can improve your compliance position. It provides support for all key licensing types including per device, per user consumption- based and...
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SNOW INVENTORY

Whether you work in IT Operations, IT Service Management, Procurement or SAM, Snow Inventory shines a light on all hardware, devices, cloud services and software assets.  Snow Inventory discovers all assets including hardware configuration, software deployments and usage. This insight gives stakeholders such as Software Asset Management, IT Asset Management, Service Desk, Security and IT Operational teams the overview and detailed information they need to inform critical business decisions.  Snow Inventory automatically integrates with Snow License Manager and Snow’s Software Recognition Serviceto turn...
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Snow for SaaS

Forget talk of cloud challenges. Snow for SaaS consigns them to history. Unused accounts, duplicate users, unnecessary premium subscriptions – gone. In fact, Snow for SaaS will even find SaaS services you didn’t know you had, no matter who set them up. It gives you a holistic view across your hybrid infrastructure. Snow’s discovery, inventory and consumption tracking provides detailed insight into SaaS application usage and spend, alongside on-premises technologies. IT and financial leaders have reliable data at their fingertips...
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Snow For Oracle

Oracle licensing is renowned for its complexity. Every variation in configuration can significantly affect license exposure. To take control of your Oracle databases and Middleware products you need to have full visibility of your Oracle estate. Snow Oracle Management Option allows entitlements to be imported and matched to deployment; it shows which Database Options have been installed and used and whether Management Packs have been enabled and agreed. It gives insight into the virtualization technologies in use and applies the...
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