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Customer Support Application

It’s not just about having the right technology, it’s about maximizing your return on investment with the best support

Customer Support Application

Organizations today heavily invest in Service Quality Solutions with the realization that by not having Service Quality Applications there is a tremendous impact on the Customer and Business as follows:

  • Inability to have a 360-degree visibility of Customer (Complaints, Service Requests, Issues, Suggestions) from various touch-points
  • Lack of measurement of internal and external services to customers
  • Lack of completeness of information, since the Service Quality Solutions integrate into various peripheral applications to summarize data and give it to the Agents or Retention Teams.
  • Loss in Time-to-Market, since product launch issues, could quickly be fed-back into marketing to re-vamp the offering
  • Inability to quickly adapt to the changing and demanding market needs, allowing for IT to quickly fulfill Business requirements
  • Inability to see services from a Customer’s point of view, the inability of tying-in Satisfaction Survey metrics to Agent Performances
  • Unable to track partial Operational Level Breaches in a timely manner so as not to impact Customer SLAs
  • No Real-time Management Dashboard reporting for proactive remediation of situations before Customers are impacted

CSA Solutions Offered

Customer Support Application

Customer Support Application

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Mystery Shopping Application

Mystery Shopping Application

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