Power your digital transformation

Our world today is driven by diverse technologies with data being the end-game. But with legacy and newer systems in the mix, the need to extract data from various sources, correlate them and use them to drive advantages is key. With the fourth industrial revolution and the introduction of IoT, we have transformed into a smart generation. IoT is embraced and prevalent worldwide and is a trend that has brought about tremendous savings by giving users the ability to analyze...

Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown. The customers network and out-reach invariable become ambassadors of negative publicity for a company’s brand. Social media has given common man the power to act as a journalist and share real-time feeds of poor customer experiences. If organizations don’t act fast, it leaves them open to the dreaded trial by social media, invites competitors to exploit benefits and has...

I would like to appreciate your efforts which you put in to make BMC customer support application very successful use case for Ooredoo, it was my pleasure to be sponsoring this project and achieve a great success with your team at CyberMAK. CSM help us to manage and maintain our SLAs with customer and the, OLAs and ALAs between our internal teams thus help us to reduce the churn by and increase the FCR. It has given us a 360-degree view...

The best of human creativity and flexibility in partnership with the power and depth of RPA and cognitive technology. Digital Workforce IMAGINE A WORKFORCE WITH UNSTOPPABLE MOMENTUM Digital Workforce Digital Workers are the synthesis of otherwise disconnected automation tools — each with incredible value to advance the augmentation of human efforts. As the first and only technology that weaves together RPA, AI, and machine learning to create virtual employees that are ready to deploy directly into the fabric of work,...

Businesses can reduce customer service costs by up to 30% by implementing conversational solutions like chatbots. What sets our bots platform apart See for yourself why enterprises around the world trust our platform to build conversational chatbots. Our Bots Platform is an end-to-end platform that was built, from the ground up, with the enterprise in mind and includes all the features financial institutions like banks, accounting firms, and insurance providers need to build powerful and transformative bots at scale. Our...

CyberMAK Information Systems, a global leader in digital transformation, is pleased to announce partnership with Kore.ai, a globally recognized leading Conversational AI Platform. This partnership will help boost digital initiatives of clients by enabling human and machine interactions to be more conversational and effective. Through this partnership, CyberMAK along with Kore.ai will be providing an enterprise-grade, end-to-end conversational AI platform that can be deployed on-premises or on-cloud, enabling companies to rapidly and easily build and deploy advanced chatbots. Kore.ai offers an...

HOW DOES COGNITIVE AUTOMATION WORK? Cognitive automation for RPA means having bots that learn from people how to handle unstructured and unclear data so processes can be automated from end-to-end. IQ BotTM is ready to take on your most unstructured data. THE NEW AI-AUGMENTED RPA Leading the change with cognitive automation. IQ Bot is designed for the 80% of business processes that today rely heavily on people to locate and organize unstructured data before the process can even begin. Users can automate unstructured...

RPA Digital Workforce Telecom AUTOMATE TO IMPROVE GLOBAL CONNECTIVITY RPA Digital Workforce 5G is driving monumental change in the telecommunications industry. To achieve the next level of connectivity, communication service providers (CSP) must automate processes to improve operational efficiency, elevate field operations, and enhance customer experience across a multitude of offerings including voice and broadband. As competition expands from over-the-top (OTT) players and device manufacturers, telecom RPA Digital Workforceorganizations need to look at non-traditional approaches to save cost, drive revenue,...